Return Policy

30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your sauna within 30 days of delivery for a full refund.

Return Conditions

• The sauna must be in its original packaging and unused condition.
• All original accessories and documentation must be included.
• Return shipping costs may apply for non-defective returns.
• Items damaged during use or assembly are not eligible for return.

How to Initiate a Return

To start a return, contact our customer service team at (844) 210-2525. We will provide you with a Return Authorization Number and detailed instructions.

Refund Processing

Refunds are processed within 5-7 business days of receiving your return. The refund will be issued to your original payment method.

Damaged or Defective Items

If your sauna arrives damaged or defective, contact us immediately. We will arrange a free replacement or full refund at no cost to you.

Price Match Guarantee

Found a lower price elsewhere? We offer a price match guarantee. Contact us with the competitor's offer and we'll match it.